Shipping policy

Our Commitment to Seamless Shipping

At EVOLLY, we are committed to providing a smooth, reliable, and hassle-free shipping experience. Please review our shipping policy below to understand how we process and deliver your orders.

Processing Time

Once your order is confirmed and payment has been successfully processed, our team begins preparing your order. Orders are typically processed within 24–48 hours. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods

To ensure your order arrives safely and on time, we work with trusted shipping partners across Pakistan. The shipping method selected for your order depends on factors such as your delivery location and package size.

For most orders, we offer Standard Shipping.

Shipping Charges

A flat delivery fee of Rs. 200 is applied to all orders across Pakistan unless otherwise stated. Shipping charges are clearly displayed during checkout before you complete your purchase.

Estimated Delivery Time

Our Standard Shipping typically takes 3–5 business days from the date your order is processed. While we strive to deliver every order within the estimated timeframe, delivery may occasionally be delayed due to factors beyond our control, including weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available). You can use this tracking number to monitor your shipment. Please allow up to 48 hours for the tracking information to become active in the courier's system.

Address Accuracy

To ensure successful delivery, please provide a complete and accurate shipping address along with a valid contact number during checkout. EVOLLY cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Non-Delivery or Lost Packages

Although rare, if your package has not been delivered within the estimated timeframe or appears to be lost in transit, please contact our customer support team. We will work directly with the shipping carrier to investigate the issue and arrange an appropriate resolution, which may include a replacement or refund where applicable.

Need Assistance?

If you have any questions regarding shipping or your order, please don't hesitate to contact our customer support team. We appreciate your patience and thank you for choosing EVOLLY. Our goal is to deliver your order as quickly and efficiently as possible while providing you with the highest level of customer service.